Today we received a call from a lady in Bristol with a Brooks stairlift who was stuck upstairs. She needed a stairlift repair in Bristol from one of our experienced Bristol stairlift engineers. From what she described it sounded like another set of Bristol stairlift batteries were needed. We arranged to call round as soon as possible as she sounded quite distressed. When we arrived she leaned out through the bedroom window and told us to let ourselves in.
Stairlift Repair Bristol.
When we got inside, we found that the charger had been turned off at the wall. The lady knew exactly what she had done and explained it happened when she plugged her hoover in. She turned the socket back on as soon as she realised but it made no difference.
The Bristol stairlift batteries had gone completely flat and unfortunately once a Bristol stairlift battery goes below 4.2Ah they rarely recover. We took the covers off the stairlift so we could get at the Bristol stairlift batteries and test them. They measured 1.2Ah and 1.5Ah so there was little chance of these coming back to life, and if they did they wouldn’t have the power to last more than a single trip in a power cut.
Bristol Stairlift Batteries Replacement.
We always carry plenty of new Bristol stairlift batteries because the normal life span is three to five years. Once we got the old Bristol stairlift batteries off we were able to check the date on them which sure enough was dated 2014. Once the new batteries were fitted we were able to turn on the power and test them. We drove the lift from top to bottom and found another problem. The stairlift was bleeping and showing the Acorn & Brooks stairlift fault code A1 ‘off charge’ when at the bottom but not at the top.
Stairlift Charging Fault.
We drove the lift to the top and left it on charge whilst we investigated. We checked the charge pick-ups against the top charging strip and they looked ok. Luckily this Bristol stairlift was a left hand model so the charge strips were towards the center of the stairs where we could see them easily. When we looked at the bottom charging strip we could see that the brass strip had two heavy worn gauges in it. This clearly hadn’t had a proper stairlift service in a long time. We decided to spin the charge strip around and adjust the pick-ups slightly. One final test and that had fixed the problem and it now charged both top and bottom of the stairs. We didn’t charge the lady for sorting out the charging strip because it only took five minutes and we didn’t use any parts. She was over the moon and is going to call us in a few weeks to carry out a full stairlift service – happy days!